Slots / Mobile
These terms set out the conditions under which metrixslot operates for users in Indonesia — covering account access, wallet transactions via DANA, OVO, and GoPay, and the rights you hold under this policy. Availability depends on local law and eligible regions, and we encourage you to read each section so you know exactly where you stand.
This policy governs your use of the metrixslot platform where access is permitted under local law. Indonesia law and applicable regional regulations shape the conditions under which accounts may be opened, wallet balances maintained, and transactions processed. Where a conflict arises between this policy and a mandatory local rule, the local rule takes precedence in the region it covers. We do not represent that every feature is available in every location — access to specific game categories, live casino tables, and payment routes including DANA, OVO, and GoPay is subject to eligibility checks at the time of your session. Your account dashboard shows the current state of available options after login. Nothing in this document constitutes legal advice, and we recommend consulting a qualified local adviser if you have questions about your personal obligations. Any updates to these terms are published on this page; continuing to use the platform after a change is posted constitutes acceptance of the revised terms. If a section is found unenforceable in your jurisdiction, the remaining sections continue in full effect.
DANA wallet transactions are processed subject to the terms of your DANA account and applicable Indonesia e-wallet regulations.
OVO transfers into your account wallet are governed by OVO's own service terms alongside the conditions set out here.
GoPay payment routes are available where regional eligibility permits, as shown in the payment section of your account.
Not every interaction on the platform is governed by the same set of rules. Understanding the boundary between what this policy covers and what falls under third-party terms helps you know where to direct a question or dispute.
Login credentials, session security, and account-level settings — including wallet balance visibility and transaction history — are fully within the scope of this policy.
Deposits and withdrawals processed through DANA, OVO, and GoPay are covered here to the extent they originate from your metrixslot account; the payment provider's own terms govern their side of the transfer.
Game content supplied by studios such as CQ9, Microgaming, and JDB operates under those studios' licensing conditions; we make titles available in the lobby but do not set their internal mechanics or RTP disclosures.
External links, partner information, and services outside the metrixslot domain are outside the scope of this policy; we are not responsible for the terms or practices of those third parties.
You hold specific, actionable rights in relation to the data and account records we hold on your behalf. Your transaction history, wallet balance, and account settings are accessible at any time through the account dashboard once you are logged in — no support request needed for routine review. If you find an error in your account details, the account settings page provides fields to correct your display name, contact information, and linked wallet references; follow the instructions shown on each field and submit the change for verification. For questions that go beyond self-service — such as a dispute over a transaction processed through OVO or GoPay, or a request to understand how a specific record is stored — our support team is the correct contact path. Response handling follows the queue shown in your support ticket, and you can check the current status there. Where a request involves account closure or data deletion, we handle those through the same support channel and will confirm the steps required before any irreversible action is taken.
Log in and open the account dashboard to see your full transaction history, wallet activity, and session log at any time.
Account settings fields let you update contact information and linked wallet details; each field shows the verification steps required.
Use the support channel to submit a written question about any policy term, transaction record, or account entry you need clarified.
Account closure and data-deletion requests are handled through the support queue; we confirm the scope of any irreversible action before proceeding.
Policy questions, account disputes, and data requests each have a direct route. Use the channel that matches your need so we can route your query to the right team without delay.
Open a support ticket from your logged-in account dashboard. Include the transaction reference shown in your wallet history so the team can locate the record directly.
Submit a written request through the contact form on this page. State the specific clause or term you are asking about and the context of your question.
Send a request through the support queue marked as a data request. We will confirm the scope and timeline before any action is taken on your account records.
We hold only the account and transaction data needed to operate your session, process wallet transfers through DANA, OVO, and GoPay, and respond to support requests. Cookies used on the platform are limited to session management and performance measurement; you can review and adjust your cookie preferences through the settings link in the site footer. Account security relies on credential verification at login — if you notice activity that does not match your own sessions, the account settings page provides the path to update your credentials and flag the issue to our team. Data is retained for the period required by applicable Indonesia regulations; when a retention period ends or a deletion request is confirmed, we remove the relevant records in the manner described in your support ticket response.
We collect only the account, wallet, and session data needed to run your transactions and respond to queries — nothing beyond what the service requires to function.
Cookie preferences are adjustable through the footer settings link. Session cookies are required for login; analytics cookies are optional and can be declined.
Credential checks at login protect your wallet balance and transaction history. Update your login details through account settings if you suspect unauthorised access.
Records are kept for the period Indonesia regulations require. Confirmed deletion requests are actioned as described in your support response, with no irreversible step taken without your acknowledgement.
These are the questions we hear most often about legal terms, account rights, and data handling on the platform.
Access and coverage depend on local law and the eligible region your account is associated with. The current state of your account eligibility is shown in your dashboard after login. If access to a feature is unavailable in your region, the dashboard will indicate that.
Log in and open the account dashboard. Your wallet transaction history is listed there, including each transfer reference, date, and status. You do not need to contact support to view this record — it is available directly from your account at any time.
Yes. The account settings page provides editable fields for your contact information and linked wallet references. Each field shows the verification step required to confirm the change. For corrections that go beyond what the settings page allows, submit a support request with the specific detail to be updated.
Open a support ticket from your logged-in dashboard and reference the specific term or transaction in question. The support team will review the case against the current policy terms and respond through your ticket queue. You can check the status of an open ticket in the support section of your account.
Retention periods follow applicable Indonesia regulations. When a period ends or a confirmed deletion request is processed, the relevant records are removed in the way described in your support response. We do not delete records unilaterally while an account is active or a transaction is under review.
Submit a closure request through the support queue. We will confirm the scope — including which records will be removed and which may be retained under regulatory obligations — before any irreversible action is taken. No step affecting your wallet balance or transaction history is completed without your acknowledgement.