metrixslot Terms and Conditions for Indonesia Members
These terms set out the rules that govern your account, your transactions through DANA, OVO, or GoPay, and your access to every game category in our lobby — from CQ9 slots to live tables. Access to metrixslot is available where local law in Indonesia permits, and by continuing to use the platform you confirm that you have read and accepted the conditions described here.
Applies to all account activity
DANA, OVO, GoPay covered
Indonesia-eligible regions
Account controls in your dashboard
POLICY SCOPE AND BASIS
What These Terms Govern on metrixslot
These terms form the agreement between you and metrixslot for all activity conducted through your account. They apply to every action you take on the platform — browsing game categories, loading a title from Microgaming or JDB, initiating a wallet transaction via DANA or OVO, and contacting our support team. They do not apply to third-party services you reach through external links, nor to any arrangement you hold separately with a payment provider such as GoPay or OVO. Where Indonesian law sets a requirement that differs from anything stated here, the legal requirement takes precedence. Eligibility to use this platform depends on local law; if access is restricted in your region, these terms do not grant you an exemption. We may update these terms when our services change — the current version is always available on this page, and continued use of your account after an update constitutes acceptance. If a specific section of these terms is found unenforceable, the remaining sections continue to apply. Your account dashboard shows the wallet methods linked to your account, including any DANA, OVO, or GoPay connections, alongside the transaction records that fall under this agreement.
DANA
DANA wallet transactions are subject to these terms. Records of each transfer appear in your account dashboard under transaction history. Limits and verification steps are shown at the point of transaction.
OVO
OVO-linked deposits and withdrawals follow the same policy framework. The current status of any OVO transaction is visible in your account wallet section after login.
GoPay
GoPay is available as a payment method where local eligibility applies. Your account dashboard reflects the current state of any GoPay transaction tied to your account.
INSIDE AND OUTSIDE SCOPE
What Falls Inside and Outside This Policy
Understanding what this agreement covers — and what it does not — helps you know where to direct any question about your account or a specific transaction. Four distinct areas define the boundary of these terms. Account access and wallet activity are fully covered; content provided by studios such as CQ9 or PlayStar operates under their own technical frameworks; and third-party payment services are governed separately by their own terms.
Account Access
Your login credentials, account settings, and session activity on metrixslot are fully within scope. Any change to your account details or access method is governed by these terms, and you are responsible for keeping your credentials secure.
Wallet Transactions
All deposits and withdrawals processed through your linked DANA, OVO, or GoPay wallet fall under this agreement. The transaction record shown in your account dashboard is the reference point for any dispute or query.
Platform Content
Game titles made available in our lobby — including content from CQ9, JDB, Microgaming, and Joker — are presented on our platform but are developed and maintained by those studios. We are responsible for how content is delivered to you, not for the underlying game mechanics.
Third-Party Services
Services you access outside metrixslot, including any standalone wallet app or external site reached via a link, are not covered by these terms. Your relationship with DANA, OVO, or GoPay as standalone applications is governed by their own terms and policies.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not only a set of obligations — they also describe practical steps available to you as an account holder. You have the right to request a copy of the transaction data associated with your account, to correct profile details that are inaccurate, and to raise a formal question with our support team if something about your account does not reflect what you expect. To review your transaction records, log in and navigate to the transaction history section of your account dashboard; every deposit and withdrawal linked to DANA, OVO, or GoPay is listed there with its status and date. If your account details need updating — such as a contact number or linked wallet — the change path is in account settings. Any question that cannot be resolved through the dashboard can be raised directly with our support team, who can be reached via live chat or email during their available hours. We aim to respond to account-related queries within the timeframe shown in the support section of this page.
Review Your Records
Open your account dashboard after login and select transaction history to see every wallet action on your account, including DANA and OVO transfers. The dashboard reflects the current state without requiring a support request.
Correct Account Details
Profile information including your linked payment method can be updated through account settings. Follow the fields and verification steps shown on screen; do not send sensitive details through chat.
Raise a Question
If a transaction record, account restriction, or policy clause is unclear, contact our support team via live chat. Describe the specific action or record in question so the team can locate it and respond accurately.
Request a Policy Explanation
You can ask our support team to clarify any section of these terms as they apply to your account. We will provide a plain explanation of how the relevant clause works in your situation.
CONTACT AND ASSISTANCE
How to Reach Us About These Terms
Questions about how these terms apply to your account, a specific transaction, or a wallet method like DANA, OVO, or GoPay can be directed to our support team through the channels below. For account-specific matters, have your account reference ready before making contact — it helps the team locate your records without delay.
Live Chat
Open the chat icon in your account dashboard to connect with our support team directly. This is the fastest path for questions about account restrictions, transaction records, or policy clarifications.
Email Support
For formal written queries about these terms or requests for a copy of your account data, contact us by email. The address is shown in your account settings under the support section.
Account Dashboard
Many questions about transactions and account status can be answered without contacting support. Log in and check transaction history or account settings; the current state of your account is always shown there.
DATA AND ACCOUNT SECURITY
How We Handle Your Data and Account
Your account data — including the wallet details you link via DANA, OVO, or GoPay — is stored and processed with access controls that limit who can view or modify your records. We use cookies to maintain your session state and to remember preferences such as your preferred game category or language setting; cookie controls are available through your browser. Account security is your shared responsibility: keep your login credentials private and review your transaction history regularly for any activity you do not recognise. If you believe your account has been accessed without your authorisation, contact our support team immediately via live chat. Data retention follows the period required for transaction records and account management; where you have a right to request deletion under applicable Indonesian law, you can make that request through our support email. We do not sell account data to third parties. Any change to how we handle data will be reflected in an updated version of these terms, available on this page.
Account Security
Your account credentials are your responsibility. We recommend keeping your password unique to metrixslot and reviewing your transaction history after each session. Report any unrecognised activity to live chat immediately.
Cookie Use
We use cookies to hold your session, store game-category preferences, and support login continuity. You can adjust cookie permissions in your browser settings; restricting them may affect how the lobby and your account dashboard load.
Data Retention
Transaction records and account data are retained for the period required for account management and applicable local regulations. To request access to or deletion of your data, use the support email address shown in your account settings.
Policy Updates
When these terms change, the updated version replaces the previous one on this page. Your continued use of your account after the update date constitutes acceptance. Contact us via live chat if you have questions about a specific change.
TERMS FAQ
Common Questions About These Terms
The questions below cover what account holders in Indonesia ask most often about how these terms apply to their account, their wallet transactions, and their rights under this policy.
Do these terms apply to my DANA and OVO transactions on metrixslot?
Yes. Every deposit and withdrawal you make through DANA, OVO, or GoPay on metrixslot is governed by these terms. The transaction record in your account dashboard is the reference point for any query about a specific transfer's status or amount.
Can I access metrixslot from any region in Indonesia?
Access depends on local law and the eligibility rules that apply in your region. These terms do not override local legal restrictions. If access is not available in your area, the platform will indicate this when you attempt to log in or create an account.
How do I find my transaction history under this policy?
Log in to your account and open the transaction history section of your dashboard. Every wallet action — including DANA deposits, OVO withdrawals, and GoPay transfers — is listed there with its date and status. No support request is needed for standard record review.
What happens if metrixslot updates these terms?
The updated terms are published on this page and replace the previous version. Continuing to use your account after the update date means you accept the new terms. If you have questions about a specific change, contact us via live chat before continuing.
How do I correct an error in my account details?
Open account settings after login and follow the fields shown to update your profile or linked payment method. If the correction requires verification steps, those are displayed on screen. For issues you cannot resolve through settings, contact support via live chat.
Who do I contact if I have a formal question about this policy?
Formal written queries about these terms, data access requests, or deletion requests should go to our support email address, which is listed in the support section of your account settings. For faster responses on account-specific matters, live chat is available from your dashboard.
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